Shipping, Returns & Refund

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Standard Shipping — 5–10 business days Express Shipping — 2–5 business days International Shipping — 10–20 business days

Please note that shipping times are estimates and may vary depending on your location, carrier delays, or customs processing for international orders.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Orders over $50 qualify for free standard shipping.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order directly on the carrier's website.

International Orders

Sparq Haus Beauty ships to select international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns Policy

Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

The item is unused, unopened, and in its original packaging
The item is not a hygiene-sensitive product such as lip products, mascaras, or skincare opened items
Proof of purchase is provided

For health and hygiene reasons, we are unable to accept returns on opened or used beauty products unless the item arrived damaged or defective.

How To Start a Return

To initiate a return, please contact us at cs@sparqhausbeauty.com with your order number and reason for return. Our team will review your request and provide return instructions within 2 business days.

Please do not send items back without contacting us first.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method as we cannot be held responsible for lost return packages.

Refund Policy

Approved Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited back to your original payment method.

Damaged or Defective Items

If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at cs@sparqhausbeauty.com with your order number and clear photos of the issue. We will offer a replacement or a full refund at no additional cost to you.

Non-Refundable Items

The following items are not eligible for a refund:

Opened or used beauty and skincare products
Gift cards or store credit
Items purchased during final sale or clearance events
Items returned outside the 30-day return window

Late or Missing Refunds

If you have not received your refund after 7 business days, please first check with your bank or payment provider as processing times may vary. If the issue persists, contact us at cs@sparqhausbeauty.com and we will investigate promptly.

Contact Us

For any questions regarding your order, shipping, or a return, please get in touch:

Sparq Haus Beauty Email: cs@sparqhausbeauty.com

We aim to respond to all enquiries within 2 business days.